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Shipping Policy

Thank you for choosing our products and services. To help you understand our shipping process, order handling, shipment tracking, and other delivery-related information, please read this Shipping Policy carefully before placing your order.

1. Shipping Destinations

We currently offer shipping to the following European countries and regions:

Spain
Portugal
Poland
Czech Republic
Slovakia
Slovenia
Bulgaria
Greece
Romania
Austria
Italy
Croatia
Estonia
Lithuania
Latvia
Germany

If your shipping address is not located in one of the countries listed above, please contact us by email before placing your order to confirm whether delivery can be arranged.

2. Shipping Fees and Carriers

We currently offer free shipping to all of the destinations listed above.

Shipping carriers are selected based on your delivery location, the products ordered, and available logistics services.

Our primary shipping carriers may include:

UPS / FedEx

The actual carrier used for your order will depend on the shipping arrangements at the time of dispatch.

3. Order Processing Time

Order processing refers to the period between successful order placement (including payment confirmation, where applicable) and the time your order is prepared, packed, and handed over to the shipping carrier.

Under normal circumstances:

Order Processing Time: 3–5 Business Days

Orders are generally processed and shipped on business days only. Orders are typically not processed on weekends, public holidays, or other non-working days.

Processing times may be extended during holidays, promotional events, periods of unusually high order volume, warehouse adjustments, or other special circumstances.

4. Estimated Delivery Time

For the destinations listed above, our standard shipping schedule is as follows:

Order Processing: 3–5 Business Days
Estimated Transit Time: 5–8 Business Days
Shipping Cost: Free
Primary Carriers: UPS / FedEx

The estimated total delivery time from order confirmation to delivery is approximately:

5–13 Business Days

These delivery estimates are provided for reference only and are not guaranteed.

Actual delivery times may vary depending on the destination, shipping route, local delivery capacity, weather conditions, public holidays, customs clearance, and other factors beyond our reasonable control.

5. Shipment Tracking

Once your order has been shipped, we will normally send a shipping confirmation email. Where available, a tracking number will also be provided.

You may use the tracking number to monitor the status of your shipment.

Please note that tracking information may not appear immediately after shipment.

Due to carrier scanning, processing, and system synchronization, tracking updates may take approximately 48–72 hours to become available.

During holidays, promotional periods, or peak shipping seasons, tracking updates may take longer than usual.

If you have received a shipping confirmation but your tracking information remains unavailable after a reasonable period, please contact us and we will assist you in checking the shipment status.

6. Shipping Delays and Special Circumstances

Although we strive to deliver all orders within the estimated timeframe, shipping may occasionally be delayed due to circumstances beyond our control, including but not limited to:

Severe weather conditions;
Natural disasters;
Increased shipping volumes during holidays or promotional events;
Carrier transportation or sorting delays;
Warehouse or supply chain disruptions;
Limited local delivery resources;
Logistics network interruptions;
Customs inspections;
Other unforeseen circumstances.

If your package has not arrived within the expected delivery period, please contact us.

Customer Service Email:

a01026868201@gmail.com

We will review your order and tracking information and make reasonable efforts to assist you in locating your shipment.

7. Order Cancellation and Shipping Information Changes

Before Shipment

If your order has not yet been processed by our warehouse or shipping carrier, you may contact us as soon as possible to request:

Order cancellation;
Shipping address changes;
Telephone number corrections;
Updates to certain order information;
Other reasonable order modifications.

We will make reasonable efforts to accommodate your request based on the current processing status of your order.

Please note that once an order has entered warehouse processing, packaging, or shipment preparation, modifications may no longer be possible.

After Shipment

Once an order has been handed over to the shipping carrier, it generally cannot be canceled, modified, or intercepted.

If a customer refuses delivery and the shipment is returned to us by the carrier, the order may be handled in accordance with our Return & Refund Policy.

Any actual return shipping charges, redelivery costs, or other related expenses incurred may be deducted from the refund amount where permitted by applicable law.

Please carefully verify your recipient's name, telephone number, and shipping address before submitting your order.

8. Customs Duties and Taxes

International shipments may be subject to customs regulations and tax requirements in the destination country.

Depending on local laws, your order may be subject to import duties, customs clearance fees, value-added tax (VAT), or other local taxes and charges.

Any applicable duties or taxes are determined by the customs authorities or relevant government agencies of the destination country in accordance with local laws.

If you have questions regarding customs duties or import taxes, we recommend contacting your local customs authority before placing your order.

9. Shipping Issues

Please contact us promptly if you experience any of the following:

Tracking information has not been updated for an extended period;
The tracking number cannot be located;
Tracking information appears abnormal;
Your package has not arrived within the estimated delivery period;
The product received differs from your order;
The package arrives with visible damage;
The product appears to have been damaged during transit.

To help us investigate your request efficiently, please provide the following whenever possible:

Order number;
Recipient's name;
Email address used for the order;
Tracking number;
Product name;
Description of the shipping issue;
Relevant photos, videos, or supporting documentation (if available).

Providing complete information will help us verify your order and shipment more efficiently.

10. Contact Us

If you have any questions regarding shipping destinations, delivery times, shipment tracking, order status, delayed deliveries, or any other shipping-related matters, please contact us: