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Privacy Policy

We value your privacy and are committed to protecting your personal information. To help you use our website and related services (collectively, the "Services") with confidence, we collect, use, store, and protect your personal information in accordance with applicable laws and regulations.

Please read this Privacy Policy carefully before using our website or Services to understand how we collect, use, and protect your information.

1. Information We May Collect

To provide our products, process orders, offer customer support, and operate our website, we may collect the following types of information as necessary.

1. Information You Provide

When you register an account, place an order, contact customer service, or use our Services, you may voluntarily provide information such as:

  • Full name;

  • Date of birth;

  • Gender;

  • Occupation and other basic personal information;

  • Shipping address;

  • Telephone number;

  • Email address;

  • Account and login information;

  • Order information and purchase history;

  • Payment and transaction information;

  • Information required for identity verification;

  • Any other information you voluntarily provide.

If you make a payment by credit card, PayPal, or another payment method, we may receive the payment-related information necessary to complete your transaction.

Sensitive payment information, such as complete credit card or bank card numbers, is generally processed directly by the relevant payment service providers. We do not retain such complete payment information unless necessary.

2. Information Collected Automatically

When you visit or use our website, we may automatically collect certain technical and usage information, including:

  • Date and time of access;

  • Pages visited and browsing activity;

  • Website feature usage records;

  • IP address;

  • Browser type and version;

  • Browser language;

  • Operating system;

  • Device type and device information;

  • Cookies and similar technologies;

  • Network and connection information;

  • Customer service communication records;

  • Order processing and payment status.

3. Content You Submit

If you voluntarily submit content through our website or other communication channels, we may collect information related to that content, including:

  • Product reviews;

  • Comments;

  • Images;

  • Videos;

  • Customer feedback;

  • Inquiry content;

  • Transaction-related information;

  • Other information you voluntarily provide.

2. How We Collect Information

We may collect information through the following methods.

1. Information You Provide Directly

When you communicate with us via our website, email, telephone, customer support, mail, or other communication methods, we may collect the information you voluntarily provide.

Where permitted by applicable law, we may record certain customer service communications to verify communications, improve customer support, and process customer requests.

2. Automatic Collection

When you visit our website, we may automatically collect certain technical information through cookies, log files, device identifiers, and similar technologies.

3. Information from Third Parties

With your consent or where permitted by law, we may receive necessary information related to your orders and Services from payment providers, logistics companies, technology providers, or other business partners.

3. How We Use Your Information

We may use your information for the following purposes:

  1. To provide, operate, and maintain our website and Services;

  2. To create, manage, and maintain customer accounts;

  3. To process orders, payments, shipping, and after-sales services;

  4. To respond to customer inquiries and support requests;

  5. To send order confirmations, shipping notifications, and other necessary communications;

  6. To verify customer identity;

  7. To prevent unauthorized account access;

  8. To simplify registration and checkout processes;

  9. To improve customer experience;

  10. To analyze website traffic and usage;

  11. To improve our products, website, and Services;

  12. To conduct customer satisfaction surveys;

  13. To perform market research and statistical analysis;

  14. To send service-related information where permitted by law;

  15. To send promotional or marketing communications with your consent where required;

  16. To detect and prevent fraud, abuse, and other unauthorized activities;

  17. To protect our website, accounts, and information systems;

  18. To handle customer complaints and disputes;

  19. To comply with legal obligations;

  20. To display advertisements and measure advertising effectiveness where permitted by law;

  21. For other lawful purposes disclosed at the time information is collected.

For research, statistical, or analytical purposes, we may anonymize, aggregate, or de-identify information so that individuals cannot reasonably be identified.

4. Sharing of Personal Information

Except as permitted by law, necessary for business operations, or with your consent, we do not sell your personal information.

We may share necessary information with the following categories of third parties.

1. Service Providers

To fulfill orders and provide Services, we may share necessary information with:

  • Shipping and logistics providers;

  • Payment service providers;

  • Customer support providers;

  • Website technology providers;

  • IT system and data storage providers;

  • Website operation service providers;

  • Other business partners necessary to provide our Services.

These service providers are generally authorized to process your information only as necessary to perform their services.

2. Legal Requirements

We may disclose information if required by courts, government authorities, regulators, or other legally authorized organizations.

3. Protection of Legal Rights

We may disclose information where necessary to protect the rights, property, or safety of our customers, our business, or third parties, or to investigate fraud, illegal activities, or security incidents.

4. With Your Consent

We may disclose your information to specific third parties where you have provided your consent.

5. Research and Statistical Purposes

Where permitted by law and subject to appropriate safeguards, we may provide appropriately processed information to research organizations, market research agencies, or statistical institutions.

5. Third-Party Data Processing

To operate our website and provide Services, we may engage professional service providers to process certain information on our behalf.

We carefully select providers with appropriate security capabilities and require them through contractual obligations to process personal information only for authorized purposes and within the necessary scope.

6. Sharing Information Within Our Affiliated Companies

Where necessary to provide, maintain, and improve our Services, we may share certain information with our affiliated companies.

Information Shared

Information lawfully collected as described in this Privacy Policy.

Recipients

Our company and legally affiliated entities.

Purposes

Shared information may be used for:

  • Providing and maintaining our Services;

  • Order and payment processing;

  • Customer support;

  • Service improvements;

  • Information security management;

  • Fraud prevention;

  • Market research and statistical analysis;

  • Other lawful business purposes.

We will manage and protect shared information in accordance with applicable laws.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve website functionality and user experience.

Cookies are small data files stored on your device that help recognize your browser, remember preferences, and understand website usage.

Cookies may be used to:

  • Maintain login sessions;

  • Remember user preferences;

  • Improve website performance;

  • Analyze website traffic;

  • Optimize website functionality;

  • Measure advertising effectiveness;

  • Provide more relevant content.

You may manage, restrict, or disable cookies through your browser settings.

Please note that disabling certain cookies may affect the functionality of some features of our website.

If we publish a separate Cookie Policy, the specific use of cookies will be governed by that policy.

8. Log Files and Device Information

When you visit our website, our systems may automatically record technical information including:

  • IP address;

  • Browser type and version;

  • Browser language;

  • Operating system;

  • Device type;

  • Access time;

  • Browsing history;

  • Network connection information.

This information is primarily used to:

  • Analyze website usage;

  • Improve website performance;

  • Enhance service stability;

  • Detect abnormal access;

  • Prevent fraud and unauthorized activities;

  • Maintain website and system security.

Where appropriate, we may use aggregated or anonymized data that does not directly identify individuals.

9. Updating Your Information

To ensure accurate order fulfillment, payment processing, and customer support, please keep your personal information accurate and up to date.

If your name, shipping address, telephone number, email address, or other important information changes, please update your information promptly.

Where necessary, we may ask you to verify your information before processing certain requests.

10. Information Security

We implement reasonable technical and organizational measures to protect your personal information, including:

  • Access control management;

  • Data security measures;

  • System security protections;

  • Internal management procedures;

  • Restrictions on data access;

  • Other appropriate technical and organizational safeguards.

We make reasonable efforts to reduce the risk of unauthorized access, disclosure, alteration, loss, destruction, or misuse of personal information.

11. Children's Privacy

If you are a minor, please use our Services only with the consent of your parent, legal guardian, or other authorized representative.

If we become aware that a minor has provided personal information without the required consent where applicable, we will take reasonable steps to handle such information in accordance with applicable law.

12. Access, Correction, and Deletion of Personal Information

Subject to applicable law, you may request access to, correction of, supplementation of, deletion of, or otherwise exercise your legal rights regarding your personal information.

To exercise these rights, please contact us using the contact information provided at the end of this Privacy Policy.

To protect personal information, we may require reasonable identity verification before processing your request.

We may be unable to fulfill certain requests where:

  • Doing so could adversely affect the rights or interests of others;

  • It would seriously interfere with our business operations;

  • Applicable law prohibits compliance;

  • We cannot reasonably verify your identity;

  • Other legally permitted exceptions apply.

If you believe any personal information we hold is inaccurate, you may request that we correct or update it.

Where permitted by law, we may charge a reasonable administrative fee for certain requests involving copies, disclosures, or other information-related services. If applicable, we will notify you in advance.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time due to changes in applicable laws, business operations, our Services, or our information processing practices.

If material changes are made, we may notify you through our website, email, or other appropriate methods.

The updated Privacy Policy will become effective upon publication unless otherwise specified.

We encourage you to review this Privacy Policy periodically before continuing to use our Services.

14. Contact Us

If you have any questions regarding this Privacy Policy, our collection or use of personal information, or your privacy rights, please contact us:

Customer Service Email:

a01026868201@gmail.com

After receiving your inquiry or request, we will review it and respond appropriately within a reasonable period in accordance with applicable laws.