Visszatérítési szabályzat

Return, Exchange & Refund Policy

Thank you for shopping with us. To ensure that your return, exchange, or refund request can be processed smoothly, please read the following policy carefully before submitting your request.

1. Return & Exchange Request Period

If you wish to request a return or exchange, please contact us by email or telephone within 7 days of receiving your order, and provide details of your request.

The return request period is 7 days from the date of delivery for all payment methods, including:

  • Cash on Delivery (COD) orders;

  • Credit Card orders;

  • PayPal orders.

Unless the return or exchange is due to a product defect, shipping damage, or an error on our part, the customer is responsible for the return shipping costs.

Once we receive your request and complete an initial review, we will provide you with the return instructions and the return shipping address.

After receiving our return authorization, please ship the item back within 7 days.

Requests submitted after the applicable time limit, or items not returned within the required period, may not be eligible for return or exchange.

2. Situations Where Returns or Exchanges May Not Be Accepted

To ensure products remain suitable for resale, returns or exchanges generally cannot be accepted under the following circumstances:

  • The request is submitted after the specified return period;

  • The product has been obviously used or is no longer in resalable condition;

  • The product, original packaging, accessories, or included items are damaged, stained, or missing;

  • The product has been damaged due to the customer's misuse or negligence;

  • Problems caused by incorrect shipping information provided by the customer;

  • Any other circumstances that do not meet our return and exchange requirements.

If you notice any visible damage or abnormalities upon delivery, please contact us as soon as possible and provide photos of the product, packaging, or other relevant information if requested.

3. Defective Products or Errors Caused by Our Store

If the product you receive is defective, damaged during shipping, or significantly different from your order, please contact us within 7 days after delivery.

After verification, if the issue is confirmed to be our responsibility, we will provide an appropriate solution, including a replacement or a refund.

Information Required for Your Request

To help us process your request efficiently, please provide as much of the following information as possible:

  • Full name;

  • Shipping address;

  • Telephone number;

  • Email address;

  • Product name;

  • Order number;

  • Reason for the return or exchange;

  • Photos or videos showing the product issue (if applicable).

Return Process

Step 1: Contact Us

Please contact us by email or telephone and provide your order information along with details of the issue.

Step 2: Return Authorization

After reviewing your request, we will provide the appropriate return instructions and, if necessary, the return shipping address.

Step 3: Return the Item

Please return the item according to the instructions provided by our customer service team.

We recommend using a shipping service with tracking and packaging the item securely to prevent additional damage during transit.

Please contact us before returning any item. Returns sent without prior authorization may not be accepted.

Step 4: Inspection

Once we receive the returned item, we will inspect the product and verify the reported issue.

If the return meets our requirements, we will arrange a replacement or issue a refund, depending on the circumstances.

4. Returns Due to Personal Reasons

If you wish to return an item for personal reasons, such as ordering the wrong item, selecting the wrong product, changing your mind, or any reason unrelated to product quality, please contact us within 7 days after receiving your order.

In such cases, the customer is generally responsible for the return shipping costs.

Information Required

Please provide:

  • Full name;

  • Shipping address;

  • Telephone number;

  • Email address;

  • Product name;

  • Reason for the return;

  • Order number.

You can find your order number in your order confirmation email or other order notification messages.

Return Procedure

1. Contact Customer Service

Submit your return request by email or telephone within the specified period.

2. Wait for Return Authorization

After reviewing your request, we will provide the return shipping address and detailed return instructions.

3. Return the Item

Please send the item to the address provided by us. Return shipping costs are the customer's responsibility.

If requested, please include your order confirmation, return note, or any other required documents inside the package.

Please do not return any item without contacting us first. Unauthorized returns may not be processed.

We strongly recommend using a trackable shipping service and packaging the item carefully before shipment.

4. Refund

After receiving the returned item, we will inspect it to confirm that it meets our return requirements.

If approved, your refund will be issued to your original payment method.

The time required for the refund to appear in your account may vary depending on your bank, credit card issuer, PayPal, or other payment service provider.

5. Changes to Product Specifications, Size, or Style

Once an order has been confirmed, we cannot guarantee that changes to the product size, color, style, specifications, or other product options can be made.

If you wish to obtain a different product, you may need to request a return (subject to this policy) and place a new order.

All return requests are subject to review based on this policy and the condition of the returned product.

6. Order Cancellation and Order Modification

After an order has been confirmed, we begin preparing it for shipment.

If your order has not yet entered processing, you may contact us as soon as possible to request cancellation or modification.

However, once the order has entered the preparation, packaging, or shipping stage, we may no longer be able to cancel the order or modify the shipping address, product information, or other order details.

If the order has already been shipped, any cancellation request will be handled in accordance with our return policy.

7. Cash on Delivery (COD)

If you select Cash on Delivery (COD) as your payment method, please pay the amount shown on your order to the delivery personnel upon delivery.

Before placing your order, please carefully verify that your name, telephone number, and shipping address are accurate.

Incorrect shipping information may result in delivery delays or failed delivery.

8. Important Notes for Returns and Exchanges

To help ensure your return or exchange is processed smoothly, please note the following:

  • Contact us within the required 7-day period;

  • Obtain our return authorization before sending any item back;

  • Use a shipping service that provides tracking information;

  • Package the returned item securely;

  • Keep the product, original packaging, accessories, and included items as complete as possible;

  • If the product was damaged during shipping, please take photos promptly and retain any shipping-related documentation;

  • Returns sent without prior authorization may not be accepted;

  • Requests submitted after the specified time period will generally not be accepted.

Whether a return, exchange, or refund can ultimately be approved will depend on the order details, product condition, and compliance with this policy.

9. Contact Us

If you have any questions regarding returns, exchanges, refunds, order cancellations, or other after-sales services, please contact us:

Customer Service Email:

a01026868201@gmail.com

Once we receive your inquiry, we will provide the appropriate assistance based on your order details and specific circumstances.